Ladies categories:
Click here to visit Chums, our associated web site for Great Bargains in Menswear
Click here to visit RMC Offers, for Great Bargains in Household Textiles
TERMS AND CONDITIONS |
OUR GUARANTEE |
| SATISFACTION GUARANTEED - NOTHING LESS WILL DO |
| Everyone at Deanes wants every customer to be absolutely delighted with the products and service they receive. To make your shopping experience as enjoyable and convenient as possible you will find our Terms and Conditions simply explained below:- |
OUR PROMISE TO YOU |
| At Deanes every effort has been made sure
that all our products are accurately described and represent the very best
combination of fit, comfort and value-for-money. If for any reason, you
are not completely satisfied with any item we will do our upmost to deal
with your concern in a friendly and sympathetic manner. Any item* can be
returned, post free, in the original packaging, within 7 days of
receipt for either replacement, exchange or a full refund as you prefer.
Our guarantee is of course in addition to your normal legal rights. *For the return of Bulky items please see below |
AVAILABILITY |
| The goods and services featured on our
website are normally only available to UK residents. Orders are welcome
from anywhere in the world but please do E-Mail us first to check
availability and delivery costs. Occasionally items may become unavailable after we have confirmed your order. In these instances we may offer you an alternative. If we are unable to do so we will write to you. |
STANDARD POSTAGE CHARGES |
| Our normal delivery time for items in stock is 7-10 days. |
| Items despatched direct from the manufacturer may take a little longer. |
| Postage charges for the UK are:- |
| Postage charge for the UK is £4.00 |
EXTRA DELIVERY CHARGE |
Some heavy or oversized items will cost an extra £5 for delivery.
These are indicated in the catalogue next to the item with a black lorry symbol. |
EXPRESS DELIVERY AVAILABLE ONLY IN UK |
| In addition to the standard postage charge we offer an Express Delivery
service of 2-3 working days for items in stock. This excludes weekends and Bank Holidays. |
| Express Delivery to UK Mainland is an additional £6.75 |
| Express Delivery to UK Isles is an additional £17.00 |
PAYMENT |
| All website orders must be prepaid by credit/debit card. The cost of your order will be charged to your card ready for picking and despatch. The prices shown on our website will be valid until we issue our next catalogue but are subject to change for reasons outside our reasonable control (e.g. changes to VAT). Our website security is verified by Thawte. |
RETURNS |
| As stated in our Guarantee, any item* can
be returned, post free, in the original packaging, within 7 days of
receipt for either replacement, exchange or a full refund as you prefer.
Please use the addressed labels provided with your Advice Note for your
return parcel. *For the return of Bulky Items please see below |
REFUND POLICY FOR BULKY ITEMS-FURNITURE, SCOOTERS AND MOBILITY PRODUCTSAs part of our growing commitment to quality customer service, please be aware that if you have any problems with a bulky item- then report this problem in the next 7 days and we will deal with the fault promptly and courteously.In accordance with the law of the land, you are also entitled to a full refund on your purchase if you are not happy with the product within the 7 day period. The item must be returned complete with the original packaging and upon inspection by our suppliers, then we can authorise a refund. Note, a charge of 15% (minimum £25) of the original purchase price will be deducted from your refund due to the costs of restocking and you will be liable for any damage/misuse. If you have discarded the original packaging - then a charge will be made for this If you have a manufacturing fault with the product after the 7 day period but up to 12 months from delivery, then please contact our customer service who will advise the correct procedure for repair of the item. If you have placed an order and wish to cancel before the goods are received, this will be subject to restocking and postage fees - 10% (minimum £15). If you wish to return the product due to other circumstances for a refund after the 7 days from delivery but within 6 months of purchase - then we will endeavour to accommodate your request. Please be aware that it is not reasonable to expect to be able to claim a full refund as your product is used, second hand and therefore of considerably less value to another customer who has not enjoyed the benefit of a brand new product. |
SAFE DISPOSAL OF WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT |
| New legislation has been introduced relating to recycling Waste Electrical and Electronic Equipment ("WEEE"). This is to prevent contamination by hazardous materials and save energy by recycling. All products mains powered with a plug or running on batteries are governed by the new legislation - for a full list see www.recycle-more.co.uk. This site also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more! |
| On items of electrical and electronic equipment which you buy you will see the symbol: |
 |
| This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 08450 682 572 or alternatively contact your local authority. |
| We have joined the national distributor take back scheme operated by Valpak. This scheme is setting up a network of collection facilities where you will be able to dispose of WEEE free of charge. We do not offer in-store take back. |
| In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these new rules takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment. |
DATA PROTECTION |
| Occasionally, we do allow other carefully selected companies to offer products or services to you. If you do not want to receive information of this kind please let us know by writing to: Deanes, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR and we will of course respect your wishes. |
REGISTERED ADDRESS |
| Our Registered Address for all
correspondence is:- Deanes, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR. Registered in England Number 1561474. |
Personal callers welcome at our showroom
Mon-Fri: 9am to 4pm. M57 Junction 4, Off School Lane.
Deanes, Unity Grove, Knowsley Business Park,
Liverpool L34 9AR
Deanes, Unity Grove, Knowsley Business Park, Liverpool L34 9AR