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TERMS AND CONDITIONS

 

OUR GUARANTEE

SATISFACTION GUARANTEED - NOTHING LESS WILL DO
 
Everyone at Deanes wants every customer to be absolutely delighted with the products and service they receive. To make your shopping experience as enjoyable and convenient as possible you will find our Terms and Conditions simply explained below:-
 

OUR PROMISE TO YOU

 
At Deanes every effort has been made sure that all our products are accurately described and represent the very best combination of fit, comfort and value-for-money. If for any reason, you are not completely satisfied with any item we will do our upmost to deal with your concern in a friendly and sympathetic manner. Any item can be returned, post free, in the original packaging, within 7 days of receipt for either replacement, exchange or a full refund as you prefer. Our guarantee is of course in addition to your normal legal rights.
 

AVAILABILITY

 
The goods and services featured on our website are normally only available to UK residents. Orders are welcome from anywhere in the world but please do E-Mail us first to check availability and delivery costs.
 

STANDARD POSTAGE CHARGES

 
Our normal delivery time for items in stock is 10 days.
Items despatched direct from the manufacturer may take a little longer.
Postage charges for the UK are:-
Postage charge for the UK is  £4.00
 

EXTRA DELIVERY CHARGE

 
Some heavy or oversized items will cost an extra £5 for delivery. These are indicated in the catalogue next to the item with a black lorry symbol.
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EXPRESS DELIVERY AVAILABLE ONLY IN UK

 
In addition to the standard postage charge we offer an Express Delivery service of 2-3 working days for items in stock.
This excludes weekends and Bank Holidays.
Express Delivery to UK Mainland is an additional £6.75
Express Delivery to UK Isles is an additional £17.00
 

PAYMENT

 
All website orders must be prepaid by credit/debit card. The cost of your order will be charged to your card ready for picking and despatch. The prices shown on our website will be valid until we issue our next catalogue but are subject to change for reasons outside our reasonable control (e.g. changes to VAT). Our website security is verified by Thawte.
 

RETURNS

 
As stated in our Guarantee, any item can be returned, post free, in the original packaging, within 7 days of receipt for either replacement, exchange or a full refund as you prefer. Please use the addressed labels provided with your Advice Note for your return parcel.
 

SAFE DISPOSAL OF WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT

New legislation has been introduced relating to recycling Waste Electrical and Electronic Equipment ("WEEE"). This is to prevent contamination by hazardous materials and save energy by recycling. All products mains powered with a plug or running on batteries are governed by the new legislation - for a full list see www.recycle-more.co.uk. This site also offers top tips and advice on all aspects of recycling, making it easier and quicker to protect our environment and recycle more!
 
On items of electrical and electronic equipment which you buy you will see the symbol:
 
This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste.
 
This symbol means that you should not dispose of this product in your dustbin with your mixed domestic waste. You should dispose of this product separately. For information on your nearest collection facility please visit www.recycle-more.co.uk or call 08450 682 572 or alternatively contact your local authority.
 
We have joined the national distributor take back scheme operated by Valpak. This scheme is setting up a network of collection facilities where you will be able to dispose of WEEE free of charge. We do not offer in-store take back.
 
In helping to separately collect WEEE you will be playing a key role in ensuring that recycling as required by these new rules takes place and the amount of WEEE being land filled is reduced thereby helping to improve the environment.
 

DATA PROTECTION

 
Occasionally, we do allow other carefully selected companies to offer products or services to you. If you do not want to receive information of this kind please let us know by writing to: Deanes, Unity Grove, Knowsley Business Park, PRESCOT, L34 9AR and we will of course respect your wishes.
 

REGISTERED ADDRESS

 
Our Registered Address for all correspondence is:-
Deanes,
Unity Grove,
Knowsley Business Park,
PRESCOT,
L34 9AR.

Registered in England Number 1561474.

Personal callers welcome at our showroom

Mon-Fri: 9am to 4pm. M57 Junction 4, Off School Lane.
Deanes, Unity Grove, Knowsley Business Park,
Liverpool L34 9AR